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Privacy Policy

Effective Date: 10/21/25

 

Introduction

Anchor House (“we,” “us,” or “our”) is committed to protecting the privacy and security of our guests, volunteers, donors, and website users. This Privacy Policy explains what information we collect, how we use it, and how we protect your personal information.

 

Information We Collect

We may collect personal information in the following ways:

  • Directly from you: Information you provide on intake forms, registration forms, donation forms, volunteer applications, surveys, or other forms. Examples include name, phone number, email, mailing address, and emergency contacts.

  • Automatically: Information collected when you visit our website, such as IP address, browser type, operating system, and pages visited.

  • Third-party sources: Only if you have provided consent or if the information is publicly available.

 

How We Use Your Information

We use your personal information to:

  • Provide services, programs, and support to our guests.

  • Communicate updates, reminders, or urgent announcements.

  • Respond to inquiries, requests, or customer support messages.

  • Manage volunteers, donations, and events.

  • Comply with legal requirements and reporting obligations.

 

Text Messaging

  • We only send text messages to individuals who have voluntarily provided their phone numbers and consented to receive messages.

  • Messages are informational, including appointment reminders, service updates, or urgent notices.

  • Message frequency varies. Standard message and data rates may apply.

  • Recipients may opt out at any time by replying STOP. Help is available by replying HELP or contacting us.

 

Data Sharing and Disclosure

  • We do not sell, rent, or share your personal information with third parties for marketing purposes.

  • Your information may be shared internally with authorized staff or contractors who assist us in providing services.

  • We may disclose information if required by law, to protect rights, or in emergency situations.

 

Data Storage and Security

  • Personal information is stored securely in our systems, including Microsoft SharePoint, Power Apps, and other approved databases.

  • Access is restricted to authorized staff and volunteers for operational purposes only.

  • We implement reasonable administrative, technical, and physical safeguards to protect your information.

 

Cookies and Tracking

  • Our website may use cookies or similar technologies to enhance user experience and analyze site traffic.

  • You may disable cookies in your browser, but some features of the website may not function properly.

 

Your Rights

  • You may access, update, or request deletion of your personal information by contacting us.

  • You may opt out of receiving marketing communications at any time.

 

Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.

 

Children’s Privacy

  • We do not knowingly collect personal information from children under 13.

  • If we learn that we have collected information from a child under 13 without parental consent, we will delete it promptly.

 

Policy Updates

  • We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

 

Contact Us

For questions about this policy or our practices:

Anchor House

812-522-9308

office@anchorhouseshelter.org

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